Leadership & Operations Insights

I was hired to train staff on AI tools but discovered there was no AI policy, no Board visibility, and no rules at all. This case study covers what I built first: the working group, the policy, the Board briefings, and lays out the statistics that shows you're not alone.

Most CEOs know they need help. Very few know what kind of help they actually need and that's exactly where things start to unravel. I’ve met CEOs drowning in decisions, buried under operations, and carrying a workload that belongs to three different roles, yet the only support they’ve hired is an “EA who can handle everything.” An Executive Assistant protects your time. A Chief of Staff protects your agenda. Both roles matter. Both can transform your leadership, but they are

Processes are the backbone of effective and efficient organisations Leadership isn’t being the loudest voice in the room or the fastest to decide, it’s building something that works when you’re not in the room at all. Too often, leadership gets romanticised as instinct, charisma, or hustle. But the leaders who sustain success are the ones who build structure around their brilliance. Without clear processes, even the best strategy unravels under pressure. Rework, confusion,